  | | Q. How long has u2call been in business?
u2call have been helping people save money on phone calls since 1996.
Q. Can I use my Debit or Credit card to sign up online?
Yes, u2call accepts all the major credit, debit, switch and solo cards.
Q. How long does it take for my account to be credited after a top up?
Top-ups are instant.
Q. Are there any set-up costs?
No. u2call pre paid has no set up charges.
Q. Are there any administration or other fees when opening or topping up my account?
No, there are no fees applicable when opening an account.
Q. Can I use public payphones to access my account?
Yes, you can use any touch tone phone. However, please remember that some companies charge you to use a free phone number.
Q. I have no access to the Internet, how can I open up my account?
Simply call our New Accounts Department on 0800 195 9797 to open your account, Just have your credit or debit card handy and we will take care of the rest. Alternatively, you can post a cheque or postal order to: u2call P O Box 53364 London NW10 7UR Q. Do I pay u2call my line rental?
No. You carry on paying line rental to your existing landline / service provider (BT, NTL etc.)
Q. Can I check my account balance at any given moment?
Yes. You can dial the access number and your account number and PIN (if necessary) and an automated message will automatically inform you of your balance. Alternatively you can avail our ONLINE facility at a later stage and check your account history online at the touch of a button.
Q. Can I make calls without having to dial my PIN number all the time?
Yes, we can set up a facility absolutely free of charge, which allows you to access our service without having to enter long pin numbers. Simply tell us your home telephone number or other numbers from where you make most of your calls, we will program these numbers into our system so that you do not have to enter your pin number. For further information please dial our free phone number 0800 195 9797 or please click here for further details.
Q. What happens if I forget my Password?
No problem, we can remind you of your password if you call 0845 051 9000. Our friendly operators will make a few security checks and will notify you.
Q. I do not have a credit card, can I still open a u2call account?
Yes, our customer services department will be able to set up an account for you using a cheque, debit card or a postal order. The minimum amount that you can open an account with is £20. Call us on 0800 195 9797 for more details.
Q. Will I receive any warning before my credit runs out?
Yes, u2call will give you three warnings before you run out of credit. That way you will never be cut off mid sentence.
Q. Can I only make international calls with this account?
No. You are able to make local, national and international calls. You can even use it to make calls to mobiles. u2call gives you huge saving to UK local and mobiles as well. Business Accounts
Q. What is u2call Business Account Service ?
u2call Business Account telecommunication service Is a reliable service which will help make real savings on your telephone calls through a service called CPS.
Q. What will the Customer Benefit by using u2call Business Account Service ?
The customer benefits by routing their calls through u2call's digital network and ensuring cutting edge service for the customer both in terms of quality of connection and value for money.
Q. What is CPS – Carrier Pre Selection ?
CPS will allow customers to route calls over u2call Business Services without the need for programming or dialer installation.
Q. What is this Service all about ?
Service – We totally understand the intricacies of running a successful business, therefore we want to shoulder the responsibility by providing a tailor made solution for your business calls. It's a simpler, cheaper, quicker way to connect customers.
Q. How u2call's Set Up ?
Our Set – Up is based on resilient network of switches with a multiplicity of links to other networks ensuring – reliability, quality and clarity of its voice communication service whether the calls made are within its organisation or when made to any part of the world.
Q. Additional facility which will be provided by u2call Business Account Service ?
Call Centre – We have a customer service department open 365 days a year and 7 days a week having highly motivated and trained staff who are their to help you every step of the way. A great deal of investment has been allocated to this facet of our service enabling you to benefit from state of the art technology.
Q. What is u2call Commitment ?
Commitment – u2call is committed to fulfill its customer's needs, developing and delivering innovative new services and achieving the highest level of customer satisfaction. u2call's success is based on its focus on its customer. Alternatively you can contact u2call via form below. | | |
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